Space to reflect and explore your own path, when you face difficulties on life's journey

Thank you for taking the time to be here. My name is Sue and I became a counsellor after a medical retirement meant losing both my Teaching and Pastoral career . It felt like I had lost the essence of who I was; and had been robbed of my future, my driving license, my freedom, my self worth.
I have lived experience of Chronic Health Conditions and think this offers me an empathic response to people with disabilities.

Loss can be present in so much of our life: that of a loved one, a job, innocence, safety, hope. Being able to recognise, accept and release these feelings enables us to move on with purpose. Bereavement and Loss is an example of an area I can explore with you.

Training as a person-centred counsellor, I believe that you have all the tools and strengths within yourself, to be the best version of you; but for whatever reason you have currently met a mountain you cannot climb. Using reflection, genuine empathy and a non-judgemental space we can work to express and explore those feelings.

I also use training from other disciplines such as Transactional analysis, Inner child, Existential theory and CBT depending on what seems most appropriate when I meet and work with you, but it will always be your choice how deep we work and the directions you choose. You are the expert on You

“When a person realizes he has been deeply heard, his eyes moisten. I think in some real sense he is weeping for joy. It is as though he were saying, "Thank God, somebody heard me. Someone knows what it's like to be me”
― Carl R. Rogers ( the Father of person-centred therapy)

I believe that we cannot forget the past and the way it has informed our lives but we can learn to live in the now and look forward to a brighter future.

I work in a dedicated room on the ground floor of my private home, with access to a toilet.
This provides a comfortable, private, peaceful setting, away from the hustle and bustle of life.
There is ample parking in the street or I am 2 minutes walk from 27 bus stop, and 25 minutes walk from Benfleet train station ( c2c)

About Ronayne Counselling image

Susan Kelly

Counsellor and Business owner

Why choose me? You have so many counsellors to choose from - I cannot promise that I can solve everything in your life, but I can help you to see it differently. I promise I will give you empathy, warmth and genuinely care for you. Clients have always returned for second and subsequent sessions; I think this shows that they are comfortable working with me. I suggest that you try a session and If I am not right for you, that is OK. 23 years as a Science teacher and Pastoral leader working with teenagers and their parents daily, as well as other staff members helped develop my listening skills and broaden my life experiences and listening became a big part of my role . I am a people person and hope that you will find it as easy to talk to me as so many people have before you. I have non- epileptic seizures, but I have never had one with a client, I think because I concentrate fully on you. I love singing, crochet, being a Wife, Mum and Grandma. I have travelled extensively and have recently discovered the joys of owning a Motorhome.

Where do you and I come in? image
You have arrived at these pages because something isn't right. Perhaps your relationship needs work, your relationship with yourself is suffering, you have lost your motivation to enjoy life as you did?
Perhaps you are worrying about things that are out of control, your fears are making you behave in a way that is not enjoyable for yourself or the ones around you that you care about.

Counselling can help all these things and more BUT
Counselling is a partnership- we both have to work to enable change to happen in you, mostly you do the work and I help you to know the unknown and see the unseen. To take the leaps when you were too scared of the consequences.
Together, you can make changes. ( That sounds wrong but is true)

Carl Rogers, stated that these 6 conditions were needed for change:
  1. Two persons are in psychological contact. We meet and I listen to you. It isn't about me.
  2. The first, whom we shall term the client, is in a state of incongruence, being vulnerable or anxious. That is you.
  3. The second person, whom we shall term the therapist, is congruent or integrated in the relationship. That is me.
  4. The therapist experiences unconditional positive regard for the client. That means I consider that you are a good person and I care for you, whatever you bring to me.
  5. The therapist experiences an empathic understanding of the client's internal frame of reference and endeavours to communicate this experience to the client. This means I try to understand things as if I am walking inside your shoes, experiencing your experiences.
  6. The communication to the client of the therapist's empathic understanding and unconditional positive regard is to a minimal degree achieved.’ This means I am able to show you I understand and you can feel my genuineness, and you feel heard.

talking About mental health image
25% UK population will have a mental health condition at some point in their lives. It is not something to be hidden- no different than a physical health condition like a broken leg. That is 1 in 4 of us. In a room of colleagues or a supermarket there may be many people going through similar thoughts and feelings to yourself.
My job is not to diagnose or label - we can leave that to Doctors, but this page describes some conditions which can be helped by counselling with me:

Anger: explosive reaction, quick to take offence. Behaviour which is not acceptable to others

Anxiety: excessive worry , feeling tense concerned about events which are about to happen or might happen in the future. They can overwhelm us and prevent enjoyment of life and cause loss of sleep.

Bereavement and Loss: There are many stages between what we knew and where we are now and counselling can help us to climb these stages and learn to be in our new normal, learning to live without that loved one in our life.

Body Dysmorphic Disorder BDD: Excessive thoughts or rumination on one part of the body such as breasts or lips or the whole body believing that that part prevents you being lovable or worthy.

Chronic Health conditions: For example, Chronic Fatigue syndrome, Fibromyalgia, Chronic pain, Functional Neurological Conditions, to give but a few examples. These can have a massive impact on how day to day life is lived and experienced. Counselling won't make them go away, but may help you to live a better life with these conditions.

Depression: Feeling low and lacking self-worth unable to concentrate and enjoy life. This can cause excessive sleepiness and lack of vitality, and an inability to enjoy life..

Perinatal and post natal depression: before and after the birth of a child.

Post traumatic Distress Disorder PTSD: This may be caused by witnessing a fearful event or by sexual abuse or rape, and may be characterised by flashbacks from the event, intense distress at triggering images , fear to return to places.

Self-esteem: How good we feel about ourselves. How we feel others must perceive us.

Self-harm: Deliberately cutting, scratching, head smacking, burning to feel release of emotion.

Stress: Emotional strain caused by adverse circumstances. Up to 33% say they are under high stress at one time or another. Sometimes we feel trapped by a situation and unable to see a way out.

Suicidal Ideation: Many people think about suicide and a small proportion go on to make plans for their suicide. A tinier, but significant proportion act on their thoughts. Counselling can help explore our feelings. Counselling is not  an emergency service  -Samaritans are available 24/7 on 116 123

Trauma: A deeply distressing event which can cause long-term emotional distress if thoughts and feelings are not unpacked.

An excellent website for more information is

  • Kimberley Road, South Benfleet, Benfleet SS7 1DR, England, United Kingdom
  • 2 minutes walk from 27 bus stop 25 minutes walk from Benfleet train station Car parking in residential road
Privacy Policy
Ronayne Counselling is registered with the Information Commissioner’s Register of Data Controllers (ICO) and as such is required to be transparent about how and why personal data is gathered, recorded, stored, how and when it is deleted.

The personal information we record:
During your initial consultation we will ask you to read and sign a counselling contract, we will also complete forms to collect personal information including:
Name, address, date of birth, telephone numbers, email address, GP details, information relevant to your referral.
Aside from the generic details, this information helps to establish your perception of the situation, how it is affecting you and to discuss what you would like to achieve from sessions.

How we store your personal information
All personal information and session notes are stored in a locked filing cabinet and retained for the legal requirement of 5 years, after which time will be shredded.

Any emails you send will not be electronically retained and either deleted or printed and placed in your records within one month of sending.
All text messages are deleted within one month of ending therapy
Your telephone number may be stored in a mobile phone and deleted within one month of ending therapy

All sessions will be conducted in confidence, the date, time, session number and brief notes will be documented.
Confidentiality, in accordance with the General Data Protection Regulation 2018 (GDPR), will be maintained and applied to all records with the exception of the following:
  • When you have given your permission to share information for example, statistical data
In cases where we have a duty to share information regarding (but not limited to) the following:
  • When compelled to give evidence by a court of law
If it is considered there is a real possibility of harm to yourself or others or in such instances when information is of such a gravity that confidentiality cannot be maintained for example:
  • Safeguarding adults (adult protection)
  • Safeguarding children (child protection)
  • Offences involving children under the age of 18
  • In cases of terrorism, fraud or money laundering

Your permission
We will seek your permission to:
Contact you via your preferred method and will only leave a message with your consent.
Share information outside of the above exceptions.
Use anonymous details for continued professional development (case studies or training).
Publish any marketing material such as case studies or testimonials including those using a pseudonym.

This privacy policy sets out how Ronayne Counselling uses and protects any information that you provide when you use this website.
By visiting website you accept and consent to the terms described in this privacy policy.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy policy.

Our online contact form
When you use the online contact form we may collect, use and store the following types of personal data:
Telephone number
Email address
Information relevant to your referral
Other information you choose to send to us
What we do with the information you provide via the contact form
We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To contact you and assess your needs
Answer any questions you may have
Arrange and send confirmation of your initial consultation
Transmission of data and information via the website is not a secure or an encrypted transmission method for sending your personal data, unless otherwise indicated on the website. Your attention is therefore drawn to the fact that, any information and personal data carried over the internet is not secure. Information and personal data may be intercepted, lost, corrupted or accessed by other people.
Upon receipt of your personal data we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We may use traffic log cookies to identify which pages are being used. This helps analyse data via Google Analytics about web page traffic and improve the website in order to tailor it to customer needs.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Google Analytics
Each time you visit a website Google analytics automatically tracks information such as (but not limited to) your geographical location, IP address, browser type, browser version, operating system, referral source, page views, length of visit, the times and dates you visit the site, navigation paths, whether you are a new visitor or a returning visitor.
When you visit the information collected by Google analytics may be used by us to customise the website according to your interests and help improve products and services.

Links to external websites
Our website may contain links to other websites of interest. However, once you have used these links to leave you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way:
If you have previously agreed to us using your anonymous personal information for continued professional development or marketing purposes, you may change your mind at any time by writing to Sue at 202, Kimberley Road, Benfleet, Essex SS7 1DR or by email to, Likewise should you require a copy of details held; under the General Data Protection Regulation 2018 (GDPR), please contact in the same way
We will not sell, distribute or lease your personal information to third parties unless we have your permission or Is required by law to do so.
We aim to keep all personal data up to date, if you believe that any information we are holding about you is incorrect or incomplete, please write to us as soon as possible, at the above address and we will promptly correct any information found to be incorrect.
Amendments and updates
We may amend and/or update this privacy policy from time to time without notice to you, in which case, we will publish the amended version on the website. You confirm that we shall not be liable to you or any third party for any changes made to this privacy policy. It is your responsibility to check this page from time to time to ensure that you are happy with any changes.

Privacy notice image

What is a counselling session like?

This is 50 minutes of time for you to talk about whatever is bothering you, working to your agenda. I will reflect on what I hear, I may draw out inconsistencies of body language or what you are saying and allow you space to be heard.
You may find it quite emotional to talk about things that you have kept hidden- that is perfectly ok.
 Sometimes I might suggest ways of working for example considering your inner child, or using a strategy but it is at your pace and for you to say no. Sessions are usually weekly allowing you time to reflect on our work and sometimes to try new ways.

What do you want your clients to know?

Your session is confidential within the realms of the law, with the proviso, that if I consider you to be  at risk of harm to yourself or others I may contact, with your permission an external agency such as your GP. I work with a supervisor to ensure that I am working ethically and for your benefit. I am a registered member of the British association of Counsellors and Psychotherapists (BACP) , and work within their Ethical code of Practise.

There is a well behaved dog in my house who often likes to say hello as I open the door. Please let me know if you do not wish this.

Do you offer concessions?

I have chosen to offer a concessionary rate just to teachers and LTA's in recognition of my former career

Can I bring someone into the session with me?

I understand that counselling can feel a scary place, but you will gain most benefit if you come alone, unless we have agreed to work as a couple, with a family member or partner. I do not have a waiting area. 

What happens if I need to cancel?

We are all human and on occasion  have reasons to cancel our session. Please give me 24  hours notice if you need to cancel a session and I will try to accommodate you with an alternate date. In an emergency , please let me know as soon as possible. Unfortunately I will have to charge a full fee if these conditions are not met.

How do I pay for a session

I can take payment by cash or by bankers transfer  on the day.
 I do not like to take payments upfront but do rely on an honest transparent exchange between us and  hope that this is respected.

What are you doing with regard to the Covid-19 pandemic

I have close family members and myself who are medically vulnerable so I take the situation very seriously.
I will use information derived from and from my insurerer Holistic to ascertain whether face to face sessions are allowable and will contact each client should I be unable to see you face to face and offer you the facility to continue with online sessions.
If I am able to see you face 2 face I will take additional precautions of asking you not to come if you have any signs of a fever or new cough. I will take your temperature at the door and offer you  alcohol hand gel. Surfaces will be wiped down when you leave and longer gaps between sessions

Is there any point to being alive?

There is always a point to carrying on - sometimes in a very dark moment we cannot see the way. Counselling can help when there is still a glimmer of hope so please call and we can talk about your future, but this is not an emergency resource.
If you are feeling desperate  and plan to end your life Samaritans offer a confidential telephone service 24/7 -please call 116 123
Please tell a trusted friend or partner , present at your local Accident and Emergency department or telephone 999
Professional body and Insurance imageProfessional body and Insurance imageProfessional body and Insurance image
I am a registered member of the British Association of Counsellors and Psychotherapist ( BACP)and abide by the BACP Ethical Framework for the Counselling Professions  for further details see

I am trained to counsel both face to face and online and by telephone

 I have personal indemnity and Malpractice insurance provided by Holistic Insurance Services